Return Policy

Please make sure to read our return policy before placing your order. Custom bar stools & chairs cannot be cancelled once produced in our manufacturer’s facilities. If your custom order has been put into production, the order has been finalized and is the property of the purchaser. Customization of the products is in control of the purchaser. Once an order has started the manufacturing process all orders are final. Some of our partners will not cancel the order. Furthermore, the manufacturers will not accept returns once the product has been shipped (unless it has been damaged OR is defective under the terms of their warranties.) This means that if you have measured incorrectly or have choosen a fabric,frame finsih or vinyl that does not match your decor then you will have to abide by the guidelines below.

Based on our manufacturer’s there may be some exceptions to the guidelines below:

• a restocking fee of 50%
• loss of any shipping expense to and from manufacturer

Hillsdale Manufacturing Return Policy: Hillsdale Manufacturing does not accept returns unless a manufacturing defect is an apparent problem. If you have a problem with a stool please contact us right away so that we can work with Hillsdale to make the proper arrangements for the replacement of the product.

Createch Designs Return Policy: As of 2/20/07 Createch does not accept returns for products that are not flawed. If you have ordered a Createch Stool that you don't like there can be no return or replacement for the product received.

If you believe that your order has been damaged or suspected as damaged during shipment please contact Apex Seating Company immediately. Damaged shipment must be reported to Apex Seating Company and Fed Ex. For immediate attention please go to the Fed Ex website at http://www.fedex.com/us/customersupport/express/faq/claims.html to file a claims form.

Tip – When receiving your package in person and it looks like it’s damaged from the outside, please indicate on the delivery receipt that “packages are subject to inspection at time of delivery. Customer (being you as the receiver) will give notice to the carrier of pending damage within 24 hours.” This allows you to have ample time to inspect your merchandise and to notify the carrier that possible damage may have occurred during shipment before you took possession of the package. Another alternative is to reject the package from the carrier and DO NOT SIGN FOR THE PACKAGE if you notice that the outside of the package is damaged. Do not sign for the package as you are relinquishing the right to put a claim against the carrier.

Please be sure to keep all receipts, paper inserts, and boxes from your order in case you are going to try to return your order. Our manufacturers don’t supply replacement boxes if you need to return your purchase. Please let Apex Seating Company know if you have received the wrong order or if you are not satisfied with your order. Apex Seating Company's goal is to provide customer satisfaction at every level of business that is conducted through our website.

Working with manufacturers is hard to get them to agree to accept back products which were manufactured and assembled to your custom specifications. In the instance that your return is deemed as an acceptable return we will get in contact with you to let you know how you can make your return possible. Prepaid shipping charges and restocking fees of 50% will be applicable plus any new shipping costs needed to resend your merchandise.

If you need clarification of our cancellation policy, please send us an email. Apex Seating Company is not liable for lost or damaged returns when they are in transit.